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Chief Michael L. Smith
Emergency Management Director
10 Loring Drive, Framingham, MA 01702
Phone: 508-620-4942, Fax: 508-620-4946
Emergency Operations Center

An Emergency Operations Center, or EOC, is the direction and control facility where government at any level can coordinate response and recovery activities during a major emergency or disaster. The Town of Framingham EOC is located at Fire Department Headquarters, at 10 Loring Drive. The EOC provides a location for representatives from the various divisions in the Town of Framingham and outside support resources to meet and provide the necessary resources and expertise to properly manage a major emergency or disaster.

The EOC is responsible for many activities during a major event, including: incident management, event documentation, resource management, public information and alerts, and disaster analysis. In addition, the Town of Framingham’s Emergency Operation Center acts as the focal point for all citizen inquiries during major emergencies and disasters.

In an effort to better serve the members of the community, the Town’s Public Information Line: (508) 620-4800 is answered directly during major events by EOC staff for all non-emergency and non-life threatening type calls. Calls are directly routed through the EOC Message Center and are handled directly by the proper municipal official. Citizens are also given the opportunity to receive a return phone call informing them of the resolution or progress of their concern. In addition to providing information and answering questions from citizens, this line also relieves the heavy amount of non-emergency calls typically received by 911 Dispatchers during major emergencies and disasters.
The Emergency Operations Center is equipped with phones, computers and communications equipment, which enables municipal officials and outside agencies to communicate with their departments and to bring needed resources to the emergency. The facility also has the ability to dispatch public safety and other town departments, if necessary, as well as conduct public broadcasts during major events via cable television.

The Town of Framingham’s Mobile Command Post is a complete communications center on wheels ready to respond to any emergency or disaster, either natural or man-made. The mobile command center is completely self-sufficient and can travel to the scene of an emergency providing on-site communications and support services.